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Wetsuit Hire Terms and Conditions

  1. HIRE FEE for each wetsuit is £40.00
  2. HIRE DEPOSIT for each wetsuit is £50.00.
  3. ADMIN & HANDLING for each wetsuit is £9.99 this is non-negotiable.
  4. POSTAGE & PACKAGING for each wetsuit will be £4.99 as the item will need to be signed for. The original delivery charge will be charged again to re-deliver a wetsuit in situations where the item was not delivered due to the fault of the customer, such as address provided by customer is incorrect or the customer was not able to sign for the item or collect it from the sorting office.
  5. COLLECTION IN STORE is possible at all TRI UK stores but the order must be placed online at TRIUK.com; you cannot process a wetsuit hire payment in-store. If you wish yo collect in store, the location will need be included in the order notes or you can email mailorder@triuk.com to confirm the order is for collection & we will notify when your hire is ready to collect (Hire period: from date order placed until 1st October 2019).
  6. PAYMENT is to be taken online. The FULL price of the suit will be deducted from your credit/debit card when the suit LEAVES THE STORE. (HIRE FEE + DEPOSIT + ADMIN & HANDLING = £99.99). This is a security measure for TRI UK just in case the suit is not returned to us.
  7. WANT TO KEEP THE WETSUIT? The hire fee (£40.00), deposit (£50.00), admin & handling (£9.99) cover the full value of the Wetsuit (£99.99). Should you decide after wearing the suit that you now want to keep it, let us know, and we simply keep the deposit, admin & handling fees and you keep the suit. You can choose to let us know by either emailing mailorder@triuk.com or call 01935 414142.
  8. THE SUIT IS YOUR RESPONSIBILITY! Please look after it! If you would like further instructions as how to care and fit the suit then please do not hesitate to contact us. Any undue damage will result in deposit charges. See section 12 – Deposit Charge.
  9. ALL HIRE SUITS ARE BRAND NEW and sealed in their packaging from point of manufacture and are therefore in perfect condition. When you receive your suit, if you feel it is damaged in anyway then please inform us immediately, otherwise you will be charged for any damages on its return as per section 12 – deposit charges.
  10. FITTING: Please take a few minutes to read the DOCUMENTS enclosed with your wetsuit. They tell you how to put the suit on and how it should feel. This is very important! Swimming wetsuits are extremely tight and unlike leisure/surfing wetsuits, so it is essential that the fitting instructions are read. If you have any queries regarding sizing, please give us a call on 01935 414142.
  11. HIRE RETURNS: The wetsuit MUST be returned to TRI UK NO LATER than 1st October 2019.
    1. We do not offer a hire fee refund on suits which are returned unused. When returning the suit please ensure you use a suitable insured postage method and retain proof of postage as the suit is YOUR responsibility until it is signed for by TRI UK, 76 Lyde Road, Yeovil, BA21 5DW.
    2. TRI UK will NOT contact you when we receive the suit and is not able to give confirmations of suit being received; the tracking number provided by your own courier of choice can be tracked online and will show when/if your parcel has been received and signed for. Please ensure your returned suit contains YOUR NAME & BILLING ADDRESS & TRI UK ACCOUNT NUMBER to ensure the suit can be correctly identified and logged on to your account.
  12. DEPOSIT CHARGES: The suit must be returned to TRI UK in the same condition it was sent out in. It must be completely rinsed clean, totally dry and with no damage and turned the right way out. Each returned suit is individually inspected, and the following charges will be made where applicable: £10 for cleaning, and £10 for each hole/rip/tear/undue damage, and £10 if the suit is wet. We do try to contact customers prior to such charges being deducted however during busy periods this communication is not always possible.
  13. LATE RETURN DEPOSIT CHARGES: If returned between the 2nd – 8th October 2019 a £15 late fee will be taken from your deposit. If returned between 9th – 15th October 2019 a total late fee of £30 will be taken from your deposit. If returned on or after the 16th October 2019 you will lose your £50.00 deposit (you’ll be better off keeping the suit!).
  14. EXCHANGES: If you have followed the sizing guide available and used accurate measurements, the suit will fit perfectly. However, if you decide you want to exchange the size of your wetsuit once it has been delivered to you please call us on 01935 414142 so we can go through the fitting and sizing guide of the suit. All returns must be sent back within 14 days of receiving your wetsuit and we recommend when returning the suit to use a suitable insured postage method and retain proof of postage as the suit is YOUR responsibility until it is signed for by TRI UK a return postage admin/fee of £9.99 will be required prior to dispatch of the exchange.
  15. CANCELLATIONS: We can accept a reservation cancellation prior to the dispatch of the hire goods, in which case any prepayment will be refunded in full. Once the suit has been dispatched, no refund is possible.
  16. HIRED BUT NOT USED: Once hire goods have been dispatched even if they are not used, the hire charge cannot be refunded.
  17. REFUNDS: Please allow up to 28 DAYS from the date we receive your suit at TRI UK, for the refund to be credited to your account.