Payment and delivery

Frequent payment questions

In brief:

Most common cards or online services are accepted
If your bank account isn’t in pounds sterling, your bank will do a conversion
Our website is encrypted and safe to use
Your payments will appear as ‘Sweatshop’ on your account transactions
We display prices with UK value-added tax or VAT at 20%

Q: Which cards or online services do you accept for payment?

A: We want checkout to be as smooth as possible for you! You can pay by Visa, Visa Electron, Mastercard and Maestro, Paypal, Amazon Pay and American Express.

Q: Can I pay in another currency? What’s the conversion rate?

A: We operate in pounds sterling, which means your card or payment provider will do the converting into your own currency.

The conversion rate, and any conversion charges are set by your provider, so they will be the best to provide information on this.

Q: Is it safe to use my personal and payment data on your website?

A: We’re legally required to encrypt personal and financial data delivered through our website, so rest assured your information is safe with us - it cannot be intercepted and read. Your personal data is handled within European and UK data protection and privacy standards. We use a number of third-party services noted on our privacy page.

If you prefer, we’d be very happy to take your order over the phone, just have a payment card ready.

We also gladly accept payment via a cheque in pounds sterling, although we’ll be held up from sending your items until your payment clears. This usually takes five days.

A guide to delivery

We have a range of delivery options depending on how soon you’d like your order.

See below for more details on delivery to the European Union or the rest of the world

Standard	£4.99 by Hermes or Royal Mail	Mainland, Highlands, IOW, IOM & Scottish Islands by Royal Mail Channel Islands and N. Ireland by Hermes

You’ll receive a tracking ID with all of these postage options. We aim to dispatch all standard delivery orders within three working days.

European Delivery

Anywhere in the EU	£130

We aim to dispatch all standard delivery orders within three working days.

Claims for missing parcels can only be started after 25 working days have passed.

Delivery outside the UK and EU