Payment and delivery

Frequent payment questions

In brief:

Most common cards or online services are accepted
If your bank account isn’t in pounds sterling, your bank will do a conversion
Our website is encrypted and safe to use
Your payments will appear as ‘Sweatshop’ on your account transactions
We display prices with UK value-added tax or VAT at 20%

Q: Which cards or online services do you accept for payment?

A: We want checkout to be as smooth as possible for you! You can pay by Visa, Visa Electron, Mastercard and Maestro, Paypal, Amazon Pay and American Express.

Q: Can I pay in another currency? What’s the conversion rate?

A: We operate in pounds sterling, which means your card or payment provider will do the converting into your own currency.

The conversion rate, and any conversion charges are set by your provider, so they will be the best to provide information on this.

Q: Is it safe to use my personal and payment data on your website?

A: We’re legally required to encrypt personal and financial data delivered through our website, so rest assured your information is safe with us - it cannot be intercepted and read. Your personal data is handled within European and UK data protection and privacy standards. We use a number of third-party services noted on our privacy page.

If you prefer, we’d be very happy to take your order over the phone, just have a payment card ready.

We also gladly accept payment via a cheque in pounds sterling, although we’ll be held up from sending your items until your payment clears. This usually takes five days.

A guide to delivery

Standard	£4.99 by Hermes, Royal Mail or DX depending on the size of the package.	Mainland, Highlands, IOW, IOM & Scottish Islands by Royal Mail or Hermes Channel Islands and N. Ireland by Hermes

You’ll receive a tracking ID with all of these postage options. For all parcels including bikes please allow 3 to 7 working days for delivery.